Community code of Conduct
Hi! We’re so happy you’re here. We’re trying to build the kindest, most rad community on the internet for customer education (or adjacent!) professionals.
We welcome all individuals who have a passion for and interest in customer education. Our members fall into three categories:
Practitioner: You're working in a CE (or adjacent!) role, transitioning into a CE role, or looking for a new CE role.
Vendor: You own a business or work for a business that directly sells products, services, solutions, or memberships to members of this community. That is, members of this community fall into your ICP. You know who you are!
Partners: Vendors who formally sponsor our community to help us grow, promote, and drive value for our members.
Not sure how you fit? No problem, just ask!
General Guidelines for All
Here’s how to get the most of your community experience:
↓How to be a great member (highly encouraged)!
😍 Jump right in!
👀 Ask questions — ask for help or advice when you need it
✋🏽 Ask for feedback on something you’re working on — a blog post, an ebook, an idea, a product, a design, and so on
🌲 Give more than you take - help others by answering questions
🎁 Thank folk who take the time to reply to your posts
👋🏽 Say hello to new members and welcome them into the community
🎉 Have a positive attitude — be friendly, helpful, and encouraging
☎️ Talk about the community to others, and help grow it
How to raise a red flag (highly discouraged!)
👹 Solicit members with your products and services
👽 Be shady - use an avatar instead of a photo of you
🎃 Fail to include your full name and company within your profile
🤡 You’re a vendor and don’t follow the vendor guidelines (see below)
👻 Drop in only to self-promote while otherwise being inactive
🤖 Spam or troll other members
💩 Be rude or a jerk
Thanks for joining the community. We’re glad you’re here. But we always reserve the right to deactivate accounts at our discretion should you choose not to abide by the spirit of our community guidelines.
Slack Specific Guidelines
1. Real Self
We’re a real community of real professionals. We expect you’ll use your real name and photo for your profile. Please also add your company to your display name (this also helps everyone find you more easily). If you change companies, create a new account with your new company email and reach out to an admin to deactivate your old account.
2. Self-Promotion for Practitioners
Practitioners may share events, links, or articles that you contributed to or collaborated on in the dedicated self-promotion channel. Vendors may not post promotional content without a partnership agreement (see Vendor Rules below). If anybody sends you a message with an intention of acquisition, let an admin know.
3. Context and Relevance
Please don't make a post with just a link to something, or a thought with no context. We encourage you to focus on starting a conversation (always make sure to explain why you’re sharing a link, image, or thought, and what other members can learn)!
4. No Salt
You should respectfully challenge ideas, but never attack the person. Help us make sure that everyone feels safe in the CEd community. Bullying of any kind isn't allowed, and degrading comments will not be tolerated.
5. Know Thy Channels
#general - discussions and questions that help the entire community
#job-postings - find and share jobs related to customer education
#program-managers - for those building and growing CE programs
#random - anything goes, fun stuff
#events-conferences - Events and meetups around customer education
#tech-stack - discuss broad tools and technologies
Search for local channels like #local-nyc to join your local chapter!
6. Respect Privacy
Our community has a lot of invite-only private spaces. Respect the rules:#no-vendor-clubhouse is for practitioners only.
Vendor Guidelines
Vendors (i.e., anyone that sells products, services, solutions, or memberships to members of this community, or any independent business owner or freelancer who serves members of this community) are welcome to join this community. That’s how the ecosystem grows. However, this community is for practitioners first.
Vendors are prohibited from posting promotional content (any content that links back to the vendor website) without a partnership agreement. Vendors are also prohibited from soliciting feedback from community members by way of surveys, polls, or interviews without a partnership agreement.
How can vendors participate freely in the community?
1. Be genuinely helpful
This is our #1 advice to be accepted by the community. This means you can comment on posts using your own experience.
2. Don’t join private channels
Do not attempt to join the private channels specifically designed to be vendor free. These include:
#no-vendor clubhouse
#skilljar-club
#thoughtindustries-club
#docebo-club
#intellum-club
3. Don’t solicit over DMs
This should be self-explanatory.
4. Don’t post in #self-promotion
This channel is for practitioners only. To post promotional material as a vendor, reach out to Vicky Kennedy to discuss partnership opportunities.
We love our Partners!
Reach out to Vicky Kennedy to discuss partnership opportunities. Let’s grow this community together!