Keep Your Skills Sharp through these Industry Happenings
Upcoming Events
Unplugged: Digital Customer Success From Theory to Reality (presented by Gainsight)
10/16/2025 8:30am-12:00pm PDT
Whether you call it customer experience, enablement, education, or success—one thing’s clear: silos are out, and unified ecosystems are in.
Join Gainsight's virtual event, Unplugged: Digital Customer Success as they cut through the theory and dig into what actually works. Real talk from the folks building and executing day in, day out—all led by the vision digital success experts.
NEW DATE: How CE Leaders are Evolving as Roles, Teams, and Tools Shift
October 30th at 10 AM PT
Customer Education is evolving quickly. Leaner teams, shifting org charts, and tech consolidation mean the CE playbook you used last year may not work today.
In this live session, hear from:
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Lila Krutel, Director of Global Education at Gainsight
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Kim Seale, Technical Education Production & Development Leader at Cisco
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Lauren Maynard, Head of Customer Education at ServiceCore
They’ll share candid insights on how they’re adapting their strategies and how you can take back what you learn to your own programs.
Nov 11th 4p PDT - Building a Customer Academy That Scales Without Breaking the Bank
Join Echtus, CustomerEducation.Org, and HowToo on November 12 (9:00 AM AEST | Nov 11, 4:00 PM PDT) for Building a Customer Academy That Scales Without Breaking the Bank. In this free 60-minute webinar, you’ll learn practical strategies to create or elevate a customer academy, overcome scaling challenges, and drive measurable results—all without the high costs of traditional training. Can’t attend live? Register anyway to receive the recording.
Always-On Events
Join our monthly virtual meetup where we discuss all things CE. Learn from peers, share your own experience, or simply vent to others who get it!
Meetings are held on the last Wednesday of the month at both 4p BST (UK) and 7p ET (US).